ITIL - Glossary and Abbreviations - Link

ITIL - Glossary and Abbreviations

Glossary terms and definitions

Term	Definition
acceptance	Formal agreement that an IT service,
	process, plan or other deliverable is
	complete, accurate, reliable and meets its
	specified requirements. Acceptance is
	usually preceded by change evaluation or
	testing and is often required before
	proceeding to the next stage of a project or
	process. See also service acceptance
	criteria.
access management	(ITIL Service Operation) The process
	responsible for allowing users to make use of
	IT services, data or other assets. Access
	management helps to protect the
	confidentiality, integrity and availability of
	assets by ensuring that only authorized users
	are able to access or modify them. Access
	management implements the policies of
	information security management and is
	sometimes referred to as rights management
	or identity management.
account manager	(ITIL Service Strategy) A role that is very
	similar to that of the business relationship
	manager, but includes more commercial
	aspects. Most commonly used by Type III
	service providers when dealing with external
	customers.
accounting	(ITIL Service Strategy) The process
	responsible for identifying the actual costs of
	delivering IT services, comparing these with
	budgeted costs, and managing variance from
	the budget.
accounting period	(ITIL Service Strategy) A period of time
	(usually one year) for which budgets,
	charges, depreciation and other financial
	calculations are made. See also financial
	year.
accredited	Officially authorized to carry out a role. For
	example, an accredited body may be
	authorized to provide training or to conduct
	audits.

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