Well.. folks, Happy to have another milestone with ITIL V3 & ITSM foundation certificates.
Its a new experience with service oriented processes though i'm from Project Management background. The new knowledge of fundamentals from ITIL & ITSM that were acquired may help to drive the servicing business as well.
I have been involved in servicing for little time in my past. However, the standards and processes were not familier and generally followed in the servicing industry.
Now, as the generation cascades with more competencies in the industry the demand for setting the standards & processes for IT Industry had become more and more nowadays. That's where the standardised and globally accepted framework of ITIL comes into picture for servicing industry.
So, every other IT servicing companies have started following the ITIL processes in their servicing business units or servicing teams. Hence, it provides a meatured way of handling services to meet their customer's expectations.